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Invite A Client To The Portal

Use this page when a client needs access to the client portal.

Open Client Access

Use Client Access settings to review the portal link and access controls before sending the invite.

Client Access page and portal link controls
Client Access page and portal link controls

Invite The Client

Use Invite to send the client portal invitation. Confirm the recipient and the client before sending.

Client portal invite modal
Client portal invite modal

What The Client Sees On Desktop

After access is set up, the client lands in the portal home. Point them to the correct card: Upload Documents for files, Transactions for bank-line questions, Work for requests, Reports for financial statements, and MY for profile or logout.

Client portal desktop home with the client switcher, Upload Documents, Transactions, Work, Reports, and MY marked
Client portal desktop home with the client switcher, Upload Documents, Transactions, Work, Reports, and MY marked

What The Client Sees On Mobile

If the client is replying from a phone, the same workflow is available through home cards and bottom navigation.

Client portal mobile home with the client switcher, Upload Documents, Transactions, Work, and MY marked
Client portal mobile home with the client switcher, Upload Documents, Transactions, Work, and MY marked

Check Before You Leave

The invite should go to the correct person, the client should know which portal screen to open, and the request should match the work you need them to complete.

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